Delivery & Payment
All info about shipping and payment in our online shop
Orders in Germany will usually be delivered via DHL GoGreen within 2-4 working days after receipt of payment. For international deliveries, the delivery time is usually about 3-6 working days.
Shipping costs for Germany:
Shipping costs for orders up to a value of €49 are € 4.99. We deliver orders over €49 free of charge within Germany.
Shipping costs for Austria and Luxembourg:
Up to 22 Kg - € 5.00
Up to 44 Kg - € 10.00
Up to 66 Kg - € 15.00
each additional 22 Kg (1 shipping unit): € 5.00
Shipping costs for France, Belgium, Great Britain, Italy, Spain, Denmark, Netherlands, Poland, Czech Republic:
Up to 22 Kg - € 4,99
Up to 44 Kg - € 9,98
Up to 66 Kg - € 14,97
each additional 22 Kg (1 shipping unit): € 4,99
Please note that additional charges may apply to shipments with an order value over £135.
Shipping costs for Switzerland:
Up to 10 Kg - € 9.50
Up to 30 Kg - € 19.50
Up to 66 Kg - € 29.00
each additional 22 Kg (1 shipping unit): € 15.00
Please note that all shipments of orders above 200 Swiss francs, further costs may arise. Upon delivery, DHL will bill a customs clearance fee of 11.50 Swiss francs, as well as an expence allowance of 3% of the value of goods. For orders to be sent to Switzerland, the VAT will be refunded. Our customer service will be pleased to provide you with more information.
*The shipping costs may vary slightly depending on the VAT rate of your order
The shipping costs for all other countries we ship to can be found here >>
Payment options
You can choose from the following payment options in the Terra Canis online shop
Payment in advance
After completing your order, you will receive an email with your order information. Please transfer the full invoice amount to the bank account specified in the e-mail, stating the order number or invoice number and your customer number. Your order will be dispatched after the payment is received. (In 2-4 business days depending on the credit institution, correspondingly longer for foreign transfers). For deliveries to Switzerland, the transfer fees are to be borne by the customer.
Direct debit
Of course you can also pay by direct debit. We need your bank details to collect the direct debit. This payment option is only available for customers of German credit institutions.
PayPal
Open a free PayPal account and save your bank account or credit card details. Your data are securely stored by PayPal. When you pay with PayPal, you can enjoy PayPal buyer protection. We will ship the items you have ordered immediately.
Credit card
We offer payment by credit card and accept MasterCard, VISA, Carte Bleue and PostePay.
Amazon Pay
Simply use your Amazon account to pay for your order in our online shop. You do not have to leave our shop or set up a new account.
We use the latest safety standard, 128-bit Secure Socket Layers (SSL), on every page of our shop where you enter personal data, such as in the "Basket" and "My Account" areas. Your data are encrypted directly when they are transferred. All information relevant to data protection (such as bank sort code, bank account number, name, and address) is stored in encrypted form in a secure database. We appreciate your trust and assure you that we handle your data carefully and correctly.